Privacy Policy

Introduction

Alexa Physiotherapy & Aquatic Therapy Clinic ("we", "us", "our"), operating under Dr. Shipra Kumari PT at our New Town and New Alipore locations in Kolkata, respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have.

Information We Collect

When you use our appointment request form, we collect the information you choose to provide, which may include:

• Full name
• Phone number
• Email address
• Preferred appointment date and clinic location
• Any details you share about your condition or query

We do not collect sensitive information such as medical records, payment details, or government identification through this website.

How We Use Your Information

• To respond to your appointment request and contact you regarding scheduling
• To communicate with you via phone, email, or WhatsApp regarding your enquiry
• To improve our services and website experience

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How Your Information Is Sent

Submitting the appointment form opens a pre-filled message to our clinic's WhatsApp number, or is sent to our email inbox, depending on how the form is configured at the time of your visit. This means your submission is transmitted directly to our team and is not stored on this website or on any third-party server operated by us.

Cookies & Analytics

This website may use basic, privacy-respecting analytics to understand overall visitor traffic (such as which pages are viewed). We do not use this data to individually identify visitors.

Third-Party Links

Our website links to third-party services such as Google Maps and WhatsApp. These services have their own privacy policies, and we encourage you to review them separately, as we are not responsible for their practices.

Data Security

We take reasonable measures to protect the information you share with us. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may contact us at any time to ask what information we hold about you, to request a correction, or to request deletion of your enquiry details from our records.

Children's Privacy

While we do provide pediatric physiotherapy services, this website's appointment form is intended to be used by a parent or guardian on behalf of a minor. We do not knowingly collect personal information directly from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, please contact us at info@alexahealthcare.in.